旅客要求退票時，按下列規定辦理，核收退票費：

⑴ 旅客退票必須在購票地車站或票面發站辦理。

⑵ 在發站開車前，特殊情況也可在開車後2小時內，退還全部票價。團體旅客必須在開車48小時以前辦理。

⑶ 旅客開始旅行後不能退票。但如因傷、病不能繼續旅行時，經站、車證實，可退還已收票價與已乘區間票價差額。已乘區間不足起碼里程時，按起碼里程計算；同行人同樣辦理。

⑷ 退還帶有“行”字戳蹟的車票時，應先辦理行李變更手續。

⑸ 因特殊情況經站長同意在開車後2小時內改籤的車票不退。

⑹ 站台票售出不退。必要時，鐵路運輸企業可以臨時調整退票辦法。退票費計算：退票費按每張票價的5%核收手續費，四捨五入到元，2元以下票價不退。

When visitors request for refund, the following regulations, nuclear received a refund:

⑴ Passenger refund must be issued in the station or on the face of the tickets to kiosks.

⑵ Hair station before driving, in exceptional circumstances, within two hours after driving, refund of full fare. Group travelers must apply for driving 48 hours ago.

⑶ After the passengers began to travel can not refund. However, if the injury, the disease can not continue to travel, by the station, the car confirmed that the refund of the difference between the received fares and by a range of fares. Multiply the range of less than minimum mileage, according to a minimum mileage; the Peer same handle.

⑷ Refund of the ticket with the word "OK" stamp trace, you should apply for baggage change procedures.

⑸ Due to special circumstances the owners agreed to within two hours after driving Meal tickets refundable.

⑹ Platform ticket sold not refundable. When necessary, the railway transport enterprise may temporarily adjust the refund way. The refund calculation: refund 5% of the nuclear charge for each ticket, rounded to less than 2 yuan fare refundable.